Returns & Exchanges
Madhappy offers a seamless return and exchange experience within 30 days of your delivery date to ensure you are completely satisfied with your local optimist lifestyle pieces. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or store credit.
Visit the Portal
Access the Madhappy Returns Portal using your order number and shipping zip code to initiate your request.
Select Your Preference
Choose whether you would like to exchange your item for a different size or color, or receive a refund to your original payment method.
Print and Pack
Generate your prepaid shipping label through the portal and securely pack your items in their original packaging if possible.
Drop Off and Track
Drop your package off at the designated carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing