Frequently Asked Questions
Everything you need to know about your Local Optimist journey.
How long will it take for my order to ship?
Standard domestic orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition drops may be marked as final sale.
How should I care for my Madhappy fleece?
To maintain the quality and softness of our signature heavy-weight fleece, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Do you ship internationally?
Yes, we offer worldwide shipping. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and installments through Afterpay or Klarna for flexible payment options.
How can I find the right size?
Most of our products feature a signature oversized fit. We recommend checking the specific size guide located on each product page to find your perfect measurement.